Responsible Gambling
Safer gambling at VBET rests on three principles: security of the player, security of the game and protection against problem gambling. Most people play for pleasure and within their financial capacity. For a small percentage of people, gambling is not a form of entertainment, and we take that seriously. If you experience gambling issues, stop gambling and contact one of the support organisations below.
Deposit and wagering limits
In account settings or My Profile, you can set daily, weekly or monthly deposit limits and wagering limits, and our support team can assist. A decrease to a deposit limit takes effect immediately, while an increase or revocation takes effect after 24 hours. Limits cannot be overridden, and we do not accept wagers contrary to a limit or exclusion you have set.
Reality Check
Our Reality Check in My Profile, also available with support assistance, reminds you how long you have been in a casino session: at 10, 20 or 30 minutes, or one, two, four, six or eight hours. At a reminder you can continue, view your transactions or stop and exit. A change to receive reminders less often takes effect after 24 hours.
Time Out
You can take a Time Out yourself in account settings, or with support assistance, for 24 hours, one week, one month or six weeks.
Self-exclusion
You can request self-exclusion by email, Live Chat, telephone on +44 (0)203 582 4005 or through the Self-Exclusion option in My Profile, for six months, one year, two years, five years or indefinitely. We accept the request immediately and confirm it by email.
During self-exclusion we close your account, cannot accept deposits or bets and return the remaining balance, and we send you no marketing or promotional material. Self-exclusion cannot be reversed until its period expires. After that, our compliance team reviews any request to resume, and an approved return comes with a 24-hour cooling-off period.
GAMSTOP
GAMSTOP is a free self-exclusion service for eligible UK and NI residents, covering all gambling sites licensed to operate in Great Britain, with registrations for six months, one year or five years. Activation normally occurs within 24 hours but may take a number of days on our website. Your GAMSTOP registration details must match your account details for the exclusion to become active with us. We also recommend that you self-exclude from any other online betting accounts you hold.
Closing your account
If you wish to permanently close your account, contact our customer support as soon as possible. Once your account is closed this way, it cannot be re-opened under any circumstances.
Under 18s
Under 18s are strictly forbidden from gambling on our website. Underage gambling is an offence, and we permit no use of our services before age verification.
Where to get support
- GamCare provides support and information to anyone affected by problem gambling, with free counselling and a helpline.
- National Gambling Helpline, run by GamCare, gives confidential advice, information and emotional support. Freephone 0808 8020 133 and Live Chat are available 24 hours a day, every day.
- BeGambleAware offers information and advice on responsible gambling and where to find support for problem gambling.
- Gambling Therapy offers online support for people affected by gambling.
- Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope to solve their common problem and help others recover from a gambling problem.